Privacy policy

Who we are

Jade Immigration Lawyers is a Sydney-based immigration law firm. In this policy, “we”, “us” and “our” refer to Jade Immigration Lawyers.

Our office is at Level 35, 100 Barangaroo Avenue, Sydney NSW 2000, Australia. You can contact us through our contact page or by email at Email us.

Information we collect

The personal information we collect depends on how you interact with us and the work we perform. It may include:

• identity and contact details, including your name, date of birth, address, email address and telephone number
• citizenship, passport, visa, immigration, travel, employment, education and family information
• information about an enquiry, consultation, legal matter, complaint, payment or job application
• communications, documents and records provided by you or an authorised person
• website, device and usage information collected through cookies and similar technologies
• your email address and subscription preferences if you opt in to receive updates.

Where relevant to immigration or legal services, we may also collect sensitive information, including health information, racial or ethnic origin, religious affiliation, criminal history or other information protected by law. We collect sensitive information only where permitted by law and where it is reasonably necessary for our work.

How we collect information

We usually collect information directly from you through website forms, email, telephone calls, consultations, questionnaires and documents. We may also receive information from a person you authorise, a family member, employer or sponsor, another professional adviser, a government agency, a court or tribunal, or another source relevant to your matter.

We may hold information electronically and in paper files, including through reputable practice-management, cloud-storage, email, website-hosting and communications providers.

How we use information

We may collect, hold, use and disclose personal information to:

• respond to enquiries, arrange consultations and conduct conflict checks
• provide and administer legal and immigration services
• communicate with you and people authorised to act for you
• prepare, lodge and manage applications, submissions, reviews and related matters
• meet legal, professional, insurance, accounting and regulatory obligations
• operate, secure and improve our website and business systems
• send email updates where you have subscribed or otherwise consented.

When we disclose information

Depending on your instructions and the nature of the matter, we may disclose personal information to:

• the Department of Home Affairs, other government bodies, courts or tribunals
• people you authorise, including family members, employers, sponsors or other advisers
• barristers, experts, interpreters, translators, health professionals and other service providers engaged for your matter
• technology, hosting, storage, payment, email, newsletter, analytics and professional-support providers
• insurers, auditors, regulators or law-enforcement bodies where disclosure is required or authorised by law.

We do not sell personal information.

Overseas handling

Immigration matters often involve people, organisations and authorities outside Australia. We may disclose personal information to overseas recipients where this is necessary for your matter, authorised by you or permitted by law. The countries involved will depend on your circumstances.

Some technology and communications providers may process or store information outside Australia. Because provider locations can change, it may not be practicable to identify every country in this policy. You may contact us if you would like further information about the likely overseas handling relevant to your matter.

Website, cookies and analytics

Our website may use cookies and similar technologies to support essential functions, understand website use, improve performance and help protect the site. These technologies may collect information such as browser type, device information, pages viewed, approximate location and referral source.

You can control cookies through your browser settings, although disabling some cookies may affect website functionality. Links to external websites are governed by the privacy practices of those third parties.

Email updates

If you subscribe to our newsletter or updates, we use your email address to send the material you requested and to manage your subscription. Subscription is optional and does not affect our legal services. You can unsubscribe at any time using the link in an email or by contacting us.

Security and retention

We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.

We keep personal information for as long as reasonably necessary for the purpose for which it was collected and to meet legal, professional and regulatory obligations. When information is no longer required and we are permitted to do so, we take reasonable steps to destroy it or de-identify it.

Access and correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. Please contact us using the details above. We may need to verify your identity and may refuse or limit access where permitted by law.

Privacy complaints

If you have a privacy concern, please email us with the subject line “Privacy complaint” and describe the issue. We will acknowledge and consider your complaint and aim to respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.